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Last updated: December 2025
This Shipping & Delivery Policy applies to all orders placed on our website and shipped within Italy and the European Union.
Shipping Options & Pricing — Italy
Fast & Tracked Delivery (Standard)
Delivery Time: 24–72 hours (working days)
Price: €4.90 — FREE for orders €70 and above
Eco Delivery (Saver)
Delivery Time: 3–5 working days
Price: €2.90
All orders are sent with a tracking number, provided via email once dispatched.
Shipping to the European Union
We currently deliver to the following EU member countries (and more — regions may vary; contact us if you’re unsure):
Shipping Method: EU Standard Delivery
Delivery Time: 3–8 working days (estimated)
Price: €14.90
Delivery times depend on destination country. Prices may vary for remote areas or islands.
As shipping is within the EU Single Market, no customs duties apply — but couriers may add local delivery surcharges in some regions.Secure Shipping Add-On
You may add Secure Shipping at checkout for €1.50 — this provides coverage against loss or damage during transit, and enables faster support resolution.
Processing & Dispatch
Orders are processed within 1–3 working days from purchase.
Orders placed after 12:00 noon or on weekends / public holidays are processed the next working day.
Once shipped, you will receive a confirmation email with tracking details.
Delivery Address Requirements
Please ensure that your shipping address is complete and accurate.
If a parcel cannot be delivered because of incorrect address, repeated absence or unclaimed parcels:The parcel may be returned to us
Additional re-delivery costs may apply
We will contact you if we receive a returned parcel.
Tracking Your Parcel
All shipments include tracking. You will receive a tracking link via email once your parcel is shipped.
If you need support with tracking, contact us with your order number at: info@ma-rè.comDamaged, Missing or Lost Parcels
If your order arrives damaged, is missing, or is presumed lost:
Contact us within 48 hours from delivery (or expected delivery date)
Provide your order number and, if possible, photos of the packaging / items
We will open a claim with the courier and keep you updated
Claims can take up to 10 working days depending on the courier.
Delivery Delays
While we aim to respect the estimated delivery times, delays may occur due to:
Seasonal peaks (holidays, Black Friday, etc.)
Courier operational issues
Remote or hard-to-reach delivery areas
Severe weather
National holidays and courier closures
We will assist you if your order is delayed or lost.
Packaging & Sustainability
We use compact, protective packaging to ensure product safety while minimizing waste. Our packaging is designed to be environmentally friendly when possible.
Customer Support Contact
For any queries about shipping, delivery or returns, contact us at: info@ma-rè.com
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EDIT SITE HEADER
Last updated: December 2025
This Shipping & Delivery Policy applies to all orders placed on our website and shipped within Italy and the European Union.
Shipping Options & Pricing — Italy
Fast & Tracked Delivery (Standard)
Delivery Time: 24–72 hours (working days)
Price: €4.90 — FREE for orders €70 and above
Eco Delivery (Saver)
Delivery Time: 3–5 working days
Price: €2.90
All orders are sent with a tracking number, provided via email once dispatched.
Shipping to the European Union
We currently deliver to the following EU member countries (and more — regions may vary; contact us if you’re unsure):
Shipping Method: EU Standard Delivery
Delivery Time: 3–8 working days (estimated)
Price: €14.90
Delivery times depend on destination country. Prices may vary for remote areas or islands.
As shipping is within the EU Single Market, no customs duties apply — but couriers may add local delivery surcharges in some regions.Secure Shipping Add-On
You may add Secure Shipping at checkout for €1.50 — this provides coverage against loss or damage during transit, and enables faster support resolution.
Processing & Dispatch
Orders are processed within 1–3 working days from purchase.
Orders placed after 12:00 noon or on weekends / public holidays are processed the next working day.
Once shipped, you will receive a confirmation email with tracking details.
Delivery Address Requirements
Please ensure that your shipping address is complete and accurate.
If a parcel cannot be delivered because of incorrect address, repeated absence or unclaimed parcels:The parcel may be returned to us
Additional re-delivery costs may apply
We will contact you if we receive a returned parcel.
Tracking Your Parcel
All shipments include tracking. You will receive a tracking link via email once your parcel is shipped.
If you need support with tracking, contact us with your order number at: info@ma-rè.comDamaged, Missing or Lost Parcels
If your order arrives damaged, is missing, or is presumed lost:
Contact us within 48 hours from delivery (or expected delivery date)
Provide your order number and, if possible, photos of the packaging / items
We will open a claim with the courier and keep you updated
Claims can take up to 10 working days depending on the courier.
Delivery Delays
While we aim to respect the estimated delivery times, delays may occur due to:
Seasonal peaks (holidays, Black Friday, etc.)
Courier operational issues
Remote or hard-to-reach delivery areas
Severe weather
National holidays and courier closures
We will assist you if your order is delayed or lost.
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We use compact, protective packaging to ensure product safety while minimizing waste. Our packaging is designed to be environmentally friendly when possible.
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Last updated: December 2025
This Returns & Refunds Policy applies to all customers purchasing from our website within the European Union.
Your rights are protected under the EU Consumer Rights Directive (2011/83/EU).Right of Withdrawal (Change of Mind)
If you change your mind, you have the right to withdraw from your purchase within 14 days from the day you receive the goods — without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision in writing before the withdrawal period expires:
Email: [insert customer support email]
Subject: “Withdrawal Request – Order #[number]”Conditions for Returns
To be eligible for a return under the right of withdrawal:
Products must be unused, unopened, and in their original packaging
Safety seals and protective packaging must be intact
Items must be returned in saleable condition
Due to hygiene and safety standards, opened or used cosmetic products cannot be returned unless they are faulty or damaged.
Return Shipping
You must return the goods within 14 days after notifying us of your withdrawal.
Return shipping costs are the responsibility of the customer, unless the item is damaged or faulty.
We recommend using a tracked courier service.
We are not responsible for items lost or damaged during return transit.Return Address:
Ma-Rè; via fra bartolomeo 7, Milan, Italy, 20146Refunds
Once we receive and inspect your returned items:
Refunds will be issued to the original method of payment
Processing time: up to 14 days
Original shipping costs will be refunded only if the entire order is returned
If the product has been handled beyond what is reasonably necessary to inspect it, we may deduct a reduction from the refund.
Faulty, Damaged, or Incorrect Products
If your order arrives damaged, faulty, or incorrect:
Please contact us within 48 hours of delivery at: info@ma-rè.com
Include:Order number
Description of the issue
Photos (if applicable)
We will arrange a replacement or a full refund, including any shipping costs, in accordance with EU consumer protection laws.
Returns Exclusions
The right of withdrawal does not apply to:
Products that have been opened or used
Items returned without their safety seal or hygiene protection
Products damaged due to improper handling by the customer
Order Exchanges
Direct exchanges are not currently supported.
If you wish to change a product, please return your item (following the above process) and place a new order.